Return & Cancellation Policy

Thank you for choosing our customized and personalized products. To ensure a clear shopping experience, please read our return and cancellation policy carefully:

  1. Order Cancellation

    We accept order cancellations before the product is shipped or produced. If you cancel your order under this condition, you will receive a full refund (the refund will be processed through your original payment method, and the arrival time depends on the processing cycle of your payment platform).

    Once the product has been shipped, order cancellation will no longer be supported.
  2. Return & Refund for Customized/Personalized Products

    Since our products are tailor-made or personalized (based on your specific requirements), we only accept full refunds in the event of product quality issues (e.g., manufacturing defects, damage caused by non-human factors before delivery).

    If you encounter a quality problem, please contact our customer service team immediately via email: www.xiaokiki0898@outlook.com (please attach photos/videos of the product and order details to help us process your request efficiently).
  3. Return Shipping Fee

    If you initiate a return due to personal reasons (e.g., change of mind, incorrect personal customization requirements filled in), you will be responsible for the return shipping fee. The specific shipping cost depends on the pricing standards of the courier company you choose.